Overview
App
Project
Design process
Transformation
Research
Some parts of the project are kept hidden to maintain confidentiality.
The Client: Zillious, Ebix
Zillious is Asia's leading software technology provider for business travel planning, booking and management.
They serve 85% of the top travel management companies in India. Their clientele is large enterprises (e.g. HCL, Infosys) and travel agencies.
They provide innovative and cost-effective technology services and software solutions to their clients, to help them streamline their business processes and achieve a competitive advantage.
Existing product
Customers and consumers
Booking flow
Detailed process study
Usage study
User journey mapping
User goals and tasks
Persona
Restructuring booking flow
Current and proposed booking process
Visual style
Home screen
Modular blocks, customise, add or remove blocks as per client's (customer) needs.
Flight booking
Fill itinerary
Travel preferences (pre-filters)
Hotel stay preferences
Available flights
One-way flight, desktop version
Flight and hotel details
Personalise flight booking
Hotels
Hotels, map view on desktop
Improvement in login process
Reduced user efforts and mental load; added automation and new features.
(Clear communication helps users to understand better.)
Download Resume
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